How to use this checklist

Use it for every interview round. Accommodation is a legal duty, not a favour. Focus on what the candidate needs, not on why.

Under the Ontario Human Rights Commission policy, employers usually do not need a diagnosis. Other provinces take a similar approach. They need to understand the needs and the type of accommodation that helps.

General information, not legal advice.

Before the interview

• Tell every candidate in writing that accommodation is available.
• Name one contact person for accommodation requests.
• Share the interview format, length and panel names in advance.
• Share the questions or topics ahead of time, if the candidate asks.
• Describe any written test, its purpose and its length.
• Offer a choice of format: in person, video or phone.
• Send directions, parking details and the room name in plain language.
• Record the request in a confidential file, separate from scoring notes.

Accommodation request log:

• Candidate: ________
• Request received on: ________
• Need described: ________
• Agreed accommodation: ________
• Confirmed with candidate on: ________

Common accommodations to offer

During the interview

• Ask one question at a time. Avoid multi-part questions.
• Give each question in print as well as aloud.
• Allow thinking time. Silence is fine.
• Repeat or rephrase a question when asked, without penalty.
• Score the content of answers, not reading speed or spelling.
• Do not ask about a diagnosis or medical history.

Skills tests and assessments

• Confirm the test measures a real job requirement.
• Offer extra time without asking for proof of a diagnosis.
• Allow assistive tools, such as text-to-speech or a reading ruler.
• Offer a practical task instead of a written test where possible.

After the interview

• Ask the candidate how the process worked for them.
• Keep accommodation details out of the hiring decision.
• Tell the successful candidate about your accommodation policies when you make the offer.
• Store the accommodation record securely and limit access.

Quick script

"We want you to show your best. Is there anything about the format that would help you do that? You do not need to tell us why."